FAQs

📚 What languages do you offer?

We currently offer books in:

  • Spanish
  • Traditional Chinese
  • Simplified Chinese

We're adding more over time. Let us know which language you'd love to see next.

📦 How much is delivery, and how long does it take?

  • We currently ship within the UK only.
  • £2.99 flat rate across the UK
  • Free shipping when you spend £30 or more
  • Orders usually arrive in 3 to 5 working days
  • Free local delivery is available to SE5, SE15, SE21, SE22, and SE23. Drop-off is usually within 2 working days and we’ll be in touch to confirm timing and delivery details.

🌍 Do you ship internationally?

We currently ship within the UK only.

We're exploring EU and international delivery after our soft launch. If you're based outside the UK, let us know and we’ll see what we can do.

📍 Are you a local business?

Yes! We’re based in East Dulwich, London. If you're nearby and prefer to collect your order in person, you're very welcome to.

We’re also always happy to meet local families and book lovers in person when we can.

🔁 Can I return a book?

If something isn’t quite right with your order, we’re here to help. Please get in touch within 14 days of receiving your book and we’ll guide you through the return process.

If the item is damaged or faulty, we’ll cover the return postage. For other returns, we kindly ask you to cover the return cost. Returned items must be in their original condition and packaging.

Once we receive the item, we’ll issue a full refund to your original payment method.

💬 Can I suggest a book or language?

Yes, we’d love to hear your ideas!

Use our Get in Touch page to share a book you love or a language you'd like us to stock.

✉️ Still have questions?

We're always happy to help. Get in touch and we’ll get back to you as soon as we can.